Return Policy

At Velvera Fabrics, customer satisfaction is our top priority. We aim to deliver premium quality fabrics with the finest finishing. However, if for any reason you are not satisfied with your purchase, you are eligible to claim an exchange or return within one year from the date of delivery or purchase, subject to the following conditions:

Criteria for Exchange & Return

  1. If the delivered product is not what you ordered or does not match the description.
  2. If the product has any defect, damage, incomplete pieces, or stains.
  3. If the product is received in damaged packaging.
  4. If the delivered product does not match the size/measurement you ordered.
  5. Exchange and return are only applicable if the product is unused, unwashed, and has its original tag intact.
  6. In case of a refund, the handling and shipping charges will be deducted from the refundable amount.
  7. The customer must first return the parcel to Velvera Fabrics’ warehouse at:

Warehouse Address:
Velvera Fabrics, Gm Abad, Faisalabad, Pakistan.

Returns should be sent via Post Ex courier. The refund will be processed via Bank Transfer or JazzCash within 10–12 working days after the parcel is received and inspected.

At Velvera Fabrics, we are committed to delivering not just fabric, but an experience of luxury, trust, and elegance for our valued customers.

Regards,
Velvera Fabrics